When we think of Citizens Advice, images of benefit and debt advice often spring to mind. Yet, for many, it’s more than a source of support; it’s the beginning of a lifeline. For many people affected by domestic abuse, the fear of retaliation or societal judgment keeps them silent, bearing the weight of trauma alone.[…]
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Citizens Advice: The beginning of a lifeline for those experiencing domestic abuse
News, Relationships Nov 01, 2023
Following the merger of two successful local Citizen Advice offices, we are seeking to recruit a number of Trustees to join our Trustee Board. These include a Vice-Chair, Treasurer to the Trustee Board and other Trustees. Our Board meets six times a year, plus other meetings as required. Discover more about the roles here. Or[…]
Check if a change affects your Universal Credit If you receive Universal Credit and there are changes to your work, money or family life this can affect how much Universal Credit you get and you must report your ‘changes of circumstances’. Visit our national website to see what some of the main changes can[…]
Shop online safely this festive season The festive shopping season is approaching – here are our top tips to avoid scams and help you shop online safely. Find out more about your rights on our consumer advice pages and contact our Consumer Helpline if you need more help. Citizens Advice South West Surrey CONTACT DETAILS Call Adviceline (free) to[…]
As part of our engagement with other local charities, Our Advice Services Manager, Anna, attended an event run by Fedcap last week Fedcap is a not-for-profit organisation with clear direction, a commitment to excellence and an innovative approach to improving economic and social wellbeing. “We believe that by helping people to improve their mental and[…]
Get help if you’re behind with your energy bills Get temporary credit If you’ve run out of gas or electricity, your energy supplier should give you temporary credit if you can’t top up, for example because: you can’t afford it you’re having problems topping up Your supplier might add the temporary credit to your meter[…]
Consumer Awareness Campaign: 16 – 22 October Consumer Awareness is an annual campaign aiming to: Raise awareness and understanding with consumers on how to shop wisely, what to look out for, and what to do if things go wrong Educate consumers on their rights, particularly when shopping from online marketplaces Empower consumers to seek a remedy if things[…]
Wow! A huge thank you to our volunteers and staff who participated in the Guildford Legal Walk in June this year. Together with your support they raised a significant sum for Citizens Advice South West Surrey.
Navigating separation: How Citizens Advice makes the journey easier
News, Relationships Oct 01, 2023
Separation from a partner is undeniably tough. Advisers in Citizens Advice know how traumatic it can be for people to end a relationship. At this time of year, we often see a spike in people contacting us for advice about how to separate from their partner. The difficulties of making life-changing decisions combined with the[…]
Do you need information about managing someone else’s affairs? You might also want someone else to manage your affairs for you? “Managing someone else’s affairs can mean a number of things, including: looking after their bank accounts, savings, investments or other financial affairs buying and selling property on their behalf claiming and spending welfare benefits[…]
There are many ways to borrow money so it’s important you look into the different options before you borrow. It can help you check what’s best for you. Click here to discover more about the types of borrowing at our national website: Payday loans Plastic cards Loans Hire purchase and conditional sale If you’re struggling[…]
Universal Credit is a benefit you can claim if you’re on a low income or unemployed. “It might be worth claiming Universal Credit if: you’re struggling to pay the bills you’ve lost your job and have no income your income has dropped but you’re still working you have a disability or illness that stops you[…]
Not all holidays are plain sailing! You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. Discover more at our national website. What about accommodation in other countries that you can no longer get to because of your flights being cancelled? See our online[…]
Report from Citizens Advice: ‘Playing Catch-Up: The impact of delayed health assessments for Personal Independence Payment.’
Campaigns, News Sep 06, 2023
At Citizens Advice we’re seeing more people than ever before who need help with an issue related to PIP. Nationally, just under half a million people are waiting for a review of their PIP award. “Rising levels of ill-health in the UK combined with increasing cost of living pressures mean record numbers of people are[…]
