Privacy Policy

Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service.

Citizens Advice South West Surrey has adopted the Citizens Advice Privacy Policy. This Policy sets out the standards you can expect when we ask for or record your personal information, and explains how we’ll use it. You can view this Policy by clicking here.

Citizens Advice South West Surrey also has a local privacy policy which includes local arrangements for how we will store and process your personal information which are not covered by the national Policy. You can access this Policy by clicking here.

Citizens Advice South West Surrey trustee board oversee the information security of all personal information of our clients, staff, funders and strategic partners that is processed. Citizens Advice South West Surrey hold joint responsibility for client data that is held in our case management system, with the national Citizens Advice Service. An information assurance management team exists to ensure the confidentiality, integrity and availability of all personal and sensitive data is maintained to a level which is compliant with the requirements of the UK General Data Protection Regulation and Data Protection Act 2018.

If you have any questions or concerns about how we use your information, contact us.


We use cookies* on this website to:

  • track aspects of user visits, including the length of a user’s visit, their browser, geographic location and the use of the search facility on this website 
  • remember users selected contrast and/or text resizing style preferences for this website 
  • record a user’s video preferences for our YouTube videos viewed on this website. 

Cookie name, purpose and expiry details 

Cookie name 



__utma Used to determine unique visitors to this site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.† 2 years from set/update 
__utmb Used to establish and continue a user session with this site.† 30 minutes from set/update 
__utmc Used to determine whether or not to establish a new session for the user.† At end of session 
__utmz Stores the type of referral used by a visitor to reach this site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within this site. The cookie is updated with each page view to this site.† 6 months from set/update 
citaContrast Stores user’s colour scheme preference. 1 year 
citaStyleJS Stores user’s text size preference. 1 year 
eprivacy Stops the banner message about cookies showing on every page. It is only shown on the first three pages visited, or until it is closed. 1 year 
NID Google cookie typically written to the browser upon the loading of Google Plus One social media buttons. At end of session 
PREF Google cookie typically written to the browser upon the loading of Google Plus One social media buttons. At end of session 
testSessionCookie Stores user’s login session 1 year 

*cookie – a bit of information kept on a user’s computer. 

† For more information: 

For more on how cookies work and can be managed: 


If you have a complaint about Citizens Advice, please see the attached document detailing how to make a complaint.