Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem – for example, they can’t help you get a refund. Read more at our national[…]
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If you think a business has broken the law or acted unfairly, you can report them to Trading Standards.
Consumer Sep 12, 2024
Citizens Advice recently conducted a survey on smart meters with some interesting findings. It found that, while the majority of people with a smart meter are happy with them, 20% say that they are regularly having to provide manual meter reads. And 31% have had issues with their smart meter In Home Display (IHD). […]
Did you know you can make an informal appeal about a parking fine in certain circumstances? How to appeal depends on the type of parking ticket you have – check what the ticket says before you start. Don’t pay a parking ticket that you’re appealing. Usually, paying is seen as admitting the ticket was[…]
Do the proper checks and don’t rush when buying a used car We’ve put all our tips and tricks into a blog so you can stay informed on what you need to know. Read more in our blog “Brake. Check. Buy” (click here). Do you need help with a range of everyday issues such as housing,[…]
If you agree that someone can take a payment from your credit or debit card at a future date, known as a ‘continuous payment authority’, you can cancel the payment before it is taken. The above applies to: one-off payments, for example to pay back a payday loan regular payments, such as payments for a gym[…]
Do you think you’ve been charged too much for your phone or internet bill?
Consumer, News Mar 07, 2024
Dispute a mobile, phone, internet or TV bill If you’ve been charged too much, You can challenge your bill if it’s more than you were expecting. Your bill might be too much because: your provider’s got your bill wrong you’ve been charged more than your billing limit Read more at our national website. Citizens Advice South[…]
If you are planning to buy a new car make sure you take steps to do proper checks. There are steps you can take to help you avoid buying a car that’s been badly damaged, stolen or illegally altered. They’ll also simply help you get a car that doesn’t break down. Doing the proper checks[…]
If something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. You’ll have legal rights if the item you bought is: Broken or damaged – this is known as not of satisfactory quality Unusable – this is known as not fit for purpose Not what was advertised[…]
Are you looking for low-cost ways to make your home warmer this winter? We’ve teamed up with Energy Saving Trust this Energy Savers Week (15 – 21 January) to bring you the top tips you need to know to save both energy and money on your heating. Discover how you can use these low-cost energy efficiency tips[…]
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. There are certain steps you can take, depending on where you bought the item and how you paid for it. If you think there’s a problem with the[…]
For the third time Citizens Advice’s parcels league table has uncovered that parcel companies deliver substandard service for consumers with no parcel company scoring above 2.75 stars out of a possible 5. This year the difference between first and last place is smaller than ever. Discover more at our national website Need help with a[…]
Shop online safely this festive season The festive shopping season is approaching – here are our top tips to avoid scams and help you shop online safely. Find out more about your rights on our consumer advice pages and contact our Consumer Helpline if you need more help. Citizens Advice South West Surrey CONTACT DETAILS Call Adviceline (free) to[…]
Get help if you’re behind with your energy bills Get temporary credit If you’ve run out of gas or electricity, your energy supplier should give you temporary credit if you can’t top up, for example because: you can’t afford it you’re having problems topping up Your supplier might add the temporary credit to your meter[…]
Not all holidays are plain sailing! You have the legal right to claim compensation from the airline if your checked-in luggage is delayed, lost or damaged. Discover more at our national website. What about accommodation in other countries that you can no longer get to because of your flights being cancelled? See our online[…]
“Scammers reach out in a number of ways, providing substandard services and trying to take your money. This could involve someone contacting you unexpectedly by telephone or email, coming to your door with a too good to be true opportunity or offering false information through online advertising.” Discover more about five scams you should be[…]
