Get help if you’re behind with your energy bills
Get temporary credit
If you’ve run out of gas or electricity, your energy supplier should give you temporary credit if you can’t top up, for example because:
- you can’t afford it
- you’re having problems topping up
Your supplier might add the temporary credit to your meter automatically – if they don’t, you should ask for it as soon as you can. You can check your supplier’s website to find out how to get temporary credit.
If you run out of temporary credit
Explain your situation to your supplier. They might give you extra temporary credit if they agree you’re ‘vulnerable’. You might be vulnerable if you’re disabled or have a long-term health condition. This includes hearing, sight and mental health conditions. You might also be vulnerable if you’re recovering from an injury.
Visit our national site for more about how we can help with energy issues.
Need help with a range of everyday issues such as benefits, housing, employment, family, debts, consumer, etc? Contact us for free advice.
Citizens Advice South West Surrey CONTACT DETAILS
Call Adviceline (free) to speak to an Adviser:
Leave online message
Office opening details
And for other topics, check-out our online advice about benefits, money and debt, housing, consumer issues, work problems, and relationships.