Consumer Awareness Campaign: 16 – 22 October Consumer Awareness is an annual campaign aiming to: Raise awareness and understanding with consumers on how to shop wisely, what to look out for, and what to do if things go wrong Educate consumers on their rights, particularly when shopping from online marketplaces Empower consumers to seek a remedy if things[…]
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Campaigns
Report from Citizens Advice: ‘Playing Catch-Up: The impact of delayed health assessments for Personal Independence Payment.’
Campaigns, News Sep 06, 2023
At Citizens Advice we’re seeing more people than ever before who need help with an issue related to PIP. Nationally, just under half a million people are waiting for a review of their PIP award. “Rising levels of ill-health in the UK combined with increasing cost of living pressures mean record numbers of people are[…]
Citizens Advice in 2022/3 has been quoted many times in the media. Here are some examples. IN MAY 2022 UK INFLATION HIT A 40 YEAR HIGH BBC reported: Citizens Advice said, “The warning lights could not be brighter”’ and the government needed to offer households more support. ITV reported: “High inflation hurts the poorest[…]
Citizens Advice has found that 65% of people who we see who are on pre-payment meters because they are IN DEBT to their power supplier, are either disabled or have a long-term health condition. This compared to 33% who have no disability or health problems. Brian* came to us to ask what he should[…]
Threatened with dismissal? Your employer should follow a fair process if they dismiss you. What’s fair depends on your situation, but they normally need to follow their own rules and a standard set of rules called the ACAS code. Find out much more at our national website. Contact Citizens Advice Waverley for free advice if[…]
Over 65 but not getting Pension Credit? £1.7billion worth of Pension Credit is going unclaimed. Claim Pension Credit to boost your income and help with cost of living. Pension Credit is a weekly benefit to boost your income. It’s based on how much money you have coming in. There are two parts to Pension Credit,[…]
DON’T PANIC! There are many ways we can help you deal with your debts
Campaigns, Debt & Money, News Jan 02, 2023
Finding it difficult to pay your credit card bills? Now is the time to make a resolution to sort out your finances after Christmas spending. When you’re in debt, the future can feel scary. But it doesn’t need to be. It is an exceptionally challenging time for people. Nationally, Citizens Advice helps two people every[…]
You’ll need to consider a number of things when you’re looking for a home to rent. Deciding whether to rent from a landlord or letting agent Searching for a property If you get Housing Benefit or Universal Credit Questions to ask your landlord or letting agent Check the Energy Performance Certificate What checks will be[…]
What to do if something’s gone wrong with an item you’ve bought
Campaigns, Consumer, News Dec 18, 2022
Following Black Friday, if something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. For advice on what you should do about returning faulty goods, please go to our national website here. Contact Citizens Advice Waverley for free advice if you need help with a range[…]
Your legal rights as a partner may depend on whether you are married or living together. Living together with someone is sometimes also called cohabitation. Generally speaking, you will have fewer rights if you’re living together than if you’re married. Discover more information about your legal rights on our national website including the[…]
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service.” Clare Moriarty, CEO national Citizens Advice. This is the Citizens Advice Parcel League table: Read more at our national website For advice and ‘Top tips’ about parcel delivery, watch our video on Tik Tok (Dont’[…]
Бажаю вам щасливого та мирного Різдва! (Wishing you a happy and safe Christmas!)
Campaigns, Housing, News Dec 01, 2022
Christmas is here and once again charities are turning their attention to those who may find themselves without a safe and secure place to call home over the festive season. But this year there is a new group of vulnerable people joining those who are homeless, or under threat of becoming so. Back in March,[…]
Do you need low-cost, door-to-door transport in Farnham, Godalming, Haslemere, Cranleigh or the surrounding villages in Waverley? If you don’t have a car and find it difficult to use public transport for whatever reason, read more about and register with Waverley Hoppa Community Transport. Watch a short video about their service Contact Citizens[…]
Digital disadvantage and exclusion in the energy market
Campaigns, Consumer, Debt & Money, News Nov 16, 2022
Digitally disadvantaged consumers are at much higher risk of loyalty penalties “Digital services are revolutionising many areas of our lives. They provide new products, more choice and tailored experiences for consumers, and can reduce operational costs for businesses. But in a world where services are increasingly delivered digitally, people who are digitally disadvantaged can struggle[…]
Citizens Advice says banks must show understanding, as interest rates increase
Campaigns, Debt & Money, News Nov 16, 2022
Research by Citizens Advice* shows that: One in four mortgage holders couldn’t afford to see mortgage payments rise by £100 a month Almost half (45%) would be unable to afford an increase of £250 a month. *Ref: Morgan Wild, Head of Policy at Citizens Advice ________________________________________________________________________________________________ Citizens Advice says banks must show understanding, as[…]
