Report from Citizens Advice: ‘Playing Catch-Up: The impact of delayed health assessments for Personal Independence Payment.’

At Citizens Advice we’re seeing more people than ever before who need help with an issue related to PIP. Nationally, just under half a million people are waiting for a review of their PIP award.

“Rising levels of ill-health in the UK combined with increasing cost of living pressures mean record numbers of people are applying for Personal Independence Payment. More applications for the benefit mean greater demand for health assessments to determine new claimants’ eligibility and review existing claimant’s awards. But challenges recruiting and training staff mean the DWP is simply not keeping up, leading to a growing backlog of people who are waiting for a health assessment.”

Read more in our Citizens Advice national report.

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