Visit us
We offer support in person at our six offices across Guildford and Waverley in two ways – our drop-in service and pre-booked appointments.
PLEASE NOTE: Our Haslemere office is moving to The Link Community Hub, Haslemere, GU27 1BS on Monday 15th June.
Our drop-in service
During our drop-in sessions you can just turn up at the times set out below and our team will explore your situation to understand how best to help you with your issue. This may be providing you with information there and then, making an appointment for you to come back for more detailed advice or referring you to someone who is better placed to help you (this could be within Citizens Advice South West Surrey or another organisation).
We will always try our best to see you within our drop in times, but there may be a wait, and there may be times when we need to close early if we are full.
We will always do our best to open during these times, but we rely on a team of amazing volunteers for support so there may be times when we are unable to open. Where we are aware of temporary changes, we will update this page.
| Monday | Tuesday | Wednesday | Thursday | Friday | |
| Ash View Map Ash Centre, Ash Hill Road, Ash, GU12 5DP | 10am – 12pm *ONLY open first and third Thursday of each month | ||||
| Cranleigh View Map Village Way, Cranleigh, GU6 8AF | 1pm – 3pm
| 10am – 12pm Drop ins will only open at 10.30am on 11th June due to training | |||
| Farnham View Map Farnham Memorial Hall, Babbs Mead West Street, Farnham, GU9 7EE | 10am – 12pm Clients please register your car at reception to avoid being charged | 1pm – 3pm Clients please register your car at reception to avoid being charged
| 10am – 12pm Clients please register your car at reception to avoid being charged Drop ins will only open at 10.30am on 11th June due to training | ||
| Godalming View Map 36 Bridge Street, Godalming, GU7 1HP | 10am – 12pm
| 10am – 12pm Drop ins will only open at 10.30am on 9th June due to training
| 10am – 12pm Drop ins will only open at 10.30am on 10th June due to training | 1pm – 3pm
| 10am – 12pm Drop ins will only open at 10.30am on 12th June due to training |
| Guildford View Map Guildford Borough Council offices, Millmead, Guildford, GU2 4BB | 10am – 12pm No parking on site. Please use paid parking Drop ins will only open at 10.30am on 9th June due to training
| 1pm – 3pm No parking on site. Please use paid parking Sorry drops ins are closed on 17th June due to staff shortages.
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| Haslemere View Map St Christopher’s Church, Christopher’s Green, Haslemere, GU27 1DD (until 10th June only) The Link Community Hub, Derby Road, Haslemere, GU27 1BS (from Mon 15 June) |
| 10am – 12pm Drop ins will only open at 10.30am on 9th June due to training | 10am – 12pm Drop ins will only open at 10.30am on 10th June due to training |
Pre-booked appointments
Appointments will be offered after we have done a short initial assessment (either over the phone or at a drop-in session) and your query needs more detailed and tailored advice. You will be given more information about the appointment when we make it including time, location, information you need to bring along and how to cancel or rearrange.
How we can help
Our team will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our team is trained to advise on virtually any issue including benefits, work, debt and money, consumer, family, housing, law and courts, immigration and health. We use all the latest information so that you are armed with the best and most accurate advice.