Visit us

Our offices are open for drop-in visits or emergency visits. Please see opening times below.

PLEASE NOTE ALL OFFICES WILL BE CLOSED FOR STAFF TRAINING ON

THURSDAY 9TH MAY 2024


It is important that you check the latest opening times before visiting as these can change at short notice. You can also call our freephone numbers: Surrey Adviceline on 0808 812 7087, Waverley on 0808 278 7980, Guildford and Ash on 0808 278 7888, to get advice. Alternatively please click here to leave an online message (email), often the easiest way to ensure that you get directly to a specific office with your query.


If the above phone lines are closed please try our national adviceline number: 0800 144 8848

The national adviceline service is available 9am to 5pm, Monday to Friday, except on bank holidays.


If you find that an office is closed and would like an appointment, please drop a note with your name and contact details through the door so that we can get back to you. Alternatively please leave an online message (email).


OfficeDrop-in or Emergency opening times
Ash

Ash Centre, Ash Hill Road, Ash, GU12 5DP

Drop in available only for those with an emergency, where help is needed accessing the service, or someone can’t phone/email.

Tuesday: 10am – 1pm

Thursday: 10am – 1pm

Cranleigh

Village Way, Cranleigh GU6 8AF

Monday, Tuesday & Thursday:

10am – 2pm

Godalming

36 Bridge St, Godalming GU7 1HP

Monday – Friday:

10am – 2pm

THIS OFFICE WILL BE CLOSED ON WEDNESDAY 22ND MAY DUE TO STAFF TRAINING.

IF YOUR ENQUIRY IS URGENT, PLEASE CALL ADVICELINE ON 0808 278 7980 OR USE THE ENQUIRY FORM.

We apologise for any inconvenience.

Guildford

Guildford Town: 15-21 Haydon Place, Guildford, GU1 4LL

Drop in available only for those with an emergency, where help is needed accessing the service, or someone can’t phone/email.

Monday: 10am – 3:30pm

Wednesday: 10am – 3:30pm

 

 

Farnham

50 South St, Farnham GU9 7RN

 

Monday – Thursday:

10am – 1pm

 

Haslemere

Well Lane, Haslemere GU27 2LB

Due to building works, the Haslemere service will be temporarily relocated to the Link, Derby Road, Haslemere, Surrey, GU27 1BS (next to St Bartholomew’s Church).  The service will be operating from there from Tuesday  23rd April. Please see the map below.

 

Monday: 1.30pm – 4pm (closed 22 April)

Tuesday: 12.30pm – 5pm

Wednesday: 10am – 2pm

Thursday: 1pm – 4pm

Citizens Advice South West Surrey offices

Ash


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Ash Hill Road, Ash, Surrey, GU12 5DP

Farnham

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Montrose House, South Street, Farnham, Surrey, GU9 7RN

Godalming

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36 Bridge Street, Godalming, Surrey, GU7 1HP

Cranleigh

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Village Way, Cranleigh, Surrey, GU6 8AF

Guildford

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15-21 Haydon Place, Guildford, Surrey, GU1 4LL

Haslemere


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Due to building works, the Haslemere service will be temporarily relocated to the Link, Derby Road, Haslemere, Surrey, GU27 1BS (next to St Bartholomew’s Church).  The service will be operating from there from Tuesday 23rd April.

Permanent office address: Well Lane House, Well Lane, Haslemere, Surrey, GU27 2LB

What we do for you

When you first visit us our Adviser will give you a brief initial assessment so we can assess your problem. We will then decide on a course of action to help you resolve your issue or make an appointment for you.

How we help

Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions.

Our staff are trained to advise on virtually any issue including:

  • Debt
  • Welfare Benefits
  • Housing
  • Employment
  • Family and personal matters
  • Taxes
  • Consumer
  • Immigration and nationality

Citizens Advice Advisers use all the latest information so that you are armed with the best and most accurate advice.

Appointments

Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are delayed, or even miss their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else.

Appointments Policy:

  • Late for your appointment

We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss their booked appointments with us. Wherever possible we will try to accommodate such clients by rescheduling their appointments. However to ensure that we do not disadvantage other clients we will adopt the following process:

If you are going to be 1015 minutes late and let us know in advance

We will try to keep your appointment open, but if we are busy this may not always be possible.

If you are going to be over 15 minutes late

We will assume that you are not coming and may require you to rebook your appointment for another day.

  • Missed your appointment

If you miss MORE THAN ONE APPOINTMENT relating to the same issue, we will assume that you no longer need our help with that issue. If you subsequently need our help you may need to reregister your enquiry through our telephone helpline or at one of our offices. Alternatively, you may find it more convenient to seek advice from another organisation.

If you miss THREE OR MORE APPOINTMENTS we will consider excluding you from our service. This will only be done in the most serious of circumstances and we will always notify you in writing of our intention to do this.

  • Rescheduled appointments

Despite our best efforts there are some times when we may have to reschedule your appointment. In those circumstances we will contact you as soon as possible and will try to offer you the next available appointment at the same location or at another location if the matter is too urgent to wait.