Digitally disadvantaged consumers are at much higher risk of loyalty penalties “Digital services are revolutionising many areas of our lives. They provide new products, more choice and tailored experiences for consumers, and can reduce operational costs for businesses. But in a world where services are increasingly delivered digitally, people who are digitally disadvantaged can struggle[…]
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CA Waverley
Digital disadvantage and exclusion in the energy market
Campaigns, Consumer, Debt & Money, News Nov 16, 2022
Citizens Advice says banks must show understanding, as interest rates increase
Campaigns, Debt & Money, News Nov 16, 2022
Research by Citizens Advice* shows that: One in four mortgage holders couldn’t afford to see mortgage payments rise by £100 a month Almost half (45%) would be unable to afford an increase of £250 a month. *Ref: Morgan Wild, Head of Policy at Citizens Advice ________________________________________________________________________________________________ Citizens Advice says banks must show understanding, as[…]
Did you know that one in seven under 18s live with domestic abuse at some point during their childhood? Last year, South West Surrey Domestic Abuse Outreach Service supported over 1,000 women and their children whose lives are affected by domestic abuse. They all live in Waverley or Guildford Boroughs. Domestic Abuse can happen to[…]
Do you know about the Government’s Help for Households schemes? “Countries around the world are facing rising goods and energy prices, inflation and cost of living pressures after the pandemic and Putin’s invasion of Ukraine. We know people are worried so the government is offering help for households. See what cost of living support you[…]
Are you aged 50 or over and want to understand your pension options? Pension Wise is a service from MoneyHelper, backed by government. They offer free, impartial guidance to over 50s and explain the options to take money from your pension pots. Pension Wise offers free and impartial guidance. Discover more at the Pension Wise[…]
It’s that time of year again – the weather’s getting colder and we should be putting on the heating. If you’re struggling to pay your energy bills, our advice can help you find a way forward. Visit our national website to discover more about these topics: Agreeing a payment plan with your supplier Pay[…]
What is an energy tariff? How does the Energy Price Guarantee affect your energy bills?
Campaigns, Consumer, Debt & Money, News Oct 28, 2022
Read more if you’re worried about your energy tariff and how the Energy Price Guarantee affects your energy bills. The cost of energy has gone up. This means the price you pay for gas and electricity might have gone up. There are two types of tariff – a default tariff and a fixed-rate tariff. If[…]
Nationally, Citizens Advice helped two people every minute with crisis support! That was the message in September while the energy price cap was still just under £2,000 per year for the average household and before the new government proposals to freeze energy prices were known. Dame Clare Moriarty, Chief Executive of Citizens Advice said “Energy[…]
Britain is facing its biggest cost of living crisis in decades. Citizens Advice has seen more people coming to us for help with crisis support, energy problems and not having enough money to make ends meet than ever before. We are tracking cost-of-living trends each month via our cost-of-living dashboard, where we share insights from[…]
If you’re struggling with debt, such as rent arrears, you’re not alone. Our advice can help you find a way forward. Vist our national website to discover more for each of the topics below: Start dealing with your debts Collecting information about your debts Check if you have to pay a debt Work out which[…]
Moving into private rented student accommodation? Check out our tips
Campaigns, Housing, News Sep 21, 2022
If you’re not in university housing, you’re probably renting privately or you’re a lodger. You have the same rights as any other private tenant or lodger – but there are special rules about council tax for students. Discover more about the following topics at our national website by clicking here. Renting privately What rights do[…]
Citizens Advice Waverley would like to convey our sorrow and condolences for the passing of Her Majesty the Queen. Thank you for your devoted service and never-ending work. You have been a shining beacon to all and the country salutes you. The nation will miss you but treasure all you did.
News Sep 09, 2022
Citizens Advice Waverley would like to convey our sorrow and condolences for the passing of her Majesty the Queen. Thank you for your devoted service and never-ending work. You have been a shining beacon to all and the country salutes you. The nation will miss you but treasure all you did.
Struggling to afford your energy bills or top up your prepayment meter?
Benefits, Campaigns, Debt & Money, News Sep 02, 2022
Are you struggling to afford your energy bills or top up your prepayment meter? You can get help if you’re struggling to afford your energy bills or top up your prepayment meter. You might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers. Discover more[…]
If you have rent arrears you risk losing your home… however, Citizens Advice may be able to help. You’ll be in ‘rent arrears’ if you fall behind with your rent payments to your private landlord or letting agent. Although dealing with rent arrears can be tough, you should take action as quickly as possible. If[…]
New – the “no blame” divorce. Do you know about the new 2022 divorce laws which ended the blame game? After the school holidays we often get a lot of enquiries about relationship breakdowns. But this year, there are fundamental changes to the divorce process. Now, you don’t need to give a reason to get[…]
