You’ll need to consider a number of things when you’re looking for a home to rent. Deciding whether to rent from a landlord or letting agent Searching for a property If you get Housing Benefit or Universal Credit Questions to ask your landlord or letting agent Check the Energy Performance Certificate What checks will be[…]
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What to do if something’s gone wrong with an item you’ve bought
Campaigns, Consumer, News Dec 18, 2022
Following Black Friday, if something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. For advice on what you should do about returning faulty goods, please go to our national website here. Contact Citizens Advice Waverley for free advice if you need help with a range[…]
Your legal rights as a partner may depend on whether you are married or living together. Living together with someone is sometimes also called cohabitation. Generally speaking, you will have fewer rights if you’re living together than if you’re married. Discover more information about your legal rights on our national website including the[…]
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service.” Clare Moriarty, CEO national Citizens Advice. This is the Citizens Advice Parcel League table: Read more at our national website For advice and ‘Top tips’ about parcel delivery, watch our video on Tik Tok (Dont’[…]
Бажаю вам щасливого та мирного Різдва! (Wishing you a happy and safe Christmas!)
Campaigns, Housing, News Dec 01, 2022
Christmas is here and once again charities are turning their attention to those who may find themselves without a safe and secure place to call home over the festive season. But this year there is a new group of vulnerable people joining those who are homeless, or under threat of becoming so. Back in March,[…]
Digital disadvantage and exclusion in the energy market
Campaigns, Consumer, Debt & Money, News Nov 16, 2022
Digitally disadvantaged consumers are at much higher risk of loyalty penalties “Digital services are revolutionising many areas of our lives. They provide new products, more choice and tailored experiences for consumers, and can reduce operational costs for businesses. But in a world where services are increasingly delivered digitally, people who are digitally disadvantaged can struggle[…]
Citizens Advice says banks must show understanding, as interest rates increase
Campaigns, Debt & Money, News Nov 16, 2022
Research by Citizens Advice* shows that: One in four mortgage holders couldn’t afford to see mortgage payments rise by £100 a month Almost half (45%) would be unable to afford an increase of £250 a month. *Ref: Morgan Wild, Head of Policy at Citizens Advice ________________________________________________________________________________________________ Citizens Advice says banks must show understanding, as[…]
Did you know that one in seven under 18s live with domestic abuse at some point during their childhood? Last year, South West Surrey Domestic Abuse Outreach Service supported over 1,000 women and their children whose lives are affected by domestic abuse. They all live in Waverley or Guildford Boroughs. Domestic Abuse can happen to[…]
Are you aged 50 or over and want to understand your pension options? Pension Wise is a service from MoneyHelper, backed by government. They offer free, impartial guidance to over 50s and explain the options to take money from your pension pots. Pension Wise offers free and impartial guidance. Discover more at the Pension Wise[…]
It’s that time of year again – the weather’s getting colder and we should be putting on the heating. If you’re struggling to pay your energy bills, our advice can help you find a way forward. Visit our national website to discover more about these topics: Agreeing a payment plan with your supplier Pay[…]
What is an energy tariff? How does the Energy Price Guarantee affect your energy bills?
Campaigns, Consumer, Debt & Money, News Oct 28, 2022
Read more if you’re worried about your energy tariff and how the Energy Price Guarantee affects your energy bills. The cost of energy has gone up. This means the price you pay for gas and electricity might have gone up. There are two types of tariff – a default tariff and a fixed-rate tariff. If[…]
Nationally, Citizens Advice helped two people every minute with crisis support! That was the message in September while the energy price cap was still just under £2,000 per year for the average household and before the new government proposals to freeze energy prices were known. Dame Clare Moriarty, Chief Executive of Citizens Advice said “Energy[…]
Britain is facing its biggest cost of living crisis in decades. Citizens Advice has seen more people coming to us for help with crisis support, energy problems and not having enough money to make ends meet than ever before. We are tracking cost-of-living trends each month via our cost-of-living dashboard, where we share insights from[…]
If you’re struggling with debt, such as rent arrears, you’re not alone. Our advice can help you find a way forward. Vist our national website to discover more for each of the topics below: Start dealing with your debts Collecting information about your debts Check if you have to pay a debt Work out which[…]
Moving into private rented student accommodation? Check out our tips
Campaigns, Housing, News Sep 21, 2022
If you’re not in university housing, you’re probably renting privately or you’re a lodger. You have the same rights as any other private tenant or lodger – but there are special rules about council tax for students. Discover more about the following topics at our national website by clicking here. Renting privately What rights do[…]
