There are over 16 million disabled people in the UK and many rely on disability aids such as mobility scooters, stairlifts and hearing aids to navigate their daily lives. The UK disability aids market currently valued at over £1 billion. When these products work well they allow people to live with greater autonomy. They provide[…]
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Our Scams Awareness campaign in October 2024 focuses on financial and investment scams, and supports consumers at risk of losing money due to this activity. The increased financial pressure many will be facing has put more people into difficult situations, with many facing issues with debt and being unable to afford essential goods and services.[…]
Understanding the cost of living crisis with Citizens Advice and Martin Lewis
Campaigns Jan 08, 2024
As the country continues to experience its biggest cost of living crisis in decades, many people are struggling to keep their heads above water. Some of the most pressing issues facing our clients were discussed at a recent cost of living live broadcast by Citizens Advice. The session also featured a question and answer session[…]
You might be able to get help if you’re struggling to afford your energy bills or top up your prepayment meter. Discover more at our national website including: Check if you can get a fuel voucher If you don’t use gas or electricity to heat your home Check if you can sign up to the[…]
Consumer Awareness Campaign: 16 – 22 October Consumer Awareness is an annual campaign aiming to: Raise awareness and understanding with consumers on how to shop wisely, what to look out for, and what to do if things go wrong Educate consumers on their rights, particularly when shopping from online marketplaces Empower consumers to seek a remedy if things[…]
Report from Citizens Advice: ‘Playing Catch-Up: The impact of delayed health assessments for Personal Independence Payment.’
Campaigns, News Sep 06, 2023
At Citizens Advice we’re seeing more people than ever before who need help with an issue related to PIP. Nationally, just under half a million people are waiting for a review of their PIP award. “Rising levels of ill-health in the UK combined with increasing cost of living pressures mean record numbers of people are[…]
Citizens Advice in 2022/3 has been quoted many times in the media. Here are some examples. IN MAY 2022 UK INFLATION HIT A 40 YEAR HIGH BBC reported: Citizens Advice said, “The warning lights could not be brighter”’ and the government needed to offer households more support. ITV reported: “High inflation hurts the poorest[…]
Citizens Advice has found that 65% of people who we see who are on pre-payment meters because they are IN DEBT to their power supplier, are either disabled or have a long-term health condition. This compared to 33% who have no disability or health problems. Brian* came to us to ask what he should[…]
Threatened with dismissal? Your employer should follow a fair process if they dismiss you. What’s fair depends on your situation, but they normally need to follow their own rules and a standard set of rules called the ACAS code. Find out much more at our national website. Contact Citizens Advice Waverley for free advice if[…]
Over 65 but not getting Pension Credit? £1.7billion worth of Pension Credit is going unclaimed. Claim Pension Credit to boost your income and help with cost of living. Pension Credit is a weekly benefit to boost your income. It’s based on how much money you have coming in. There are two parts to Pension Credit,[…]
DON’T PANIC! There are many ways we can help you deal with your debts
Campaigns, Debt & Money, News Jan 02, 2023
Finding it difficult to pay your credit card bills? Now is the time to make a resolution to sort out your finances after Christmas spending. When you’re in debt, the future can feel scary. But it doesn’t need to be. It is an exceptionally challenging time for people. Nationally, Citizens Advice helps two people every[…]
You’ll need to consider a number of things when you’re looking for a home to rent. Deciding whether to rent from a landlord or letting agent Searching for a property If you get Housing Benefit or Universal Credit Questions to ask your landlord or letting agent Check the Energy Performance Certificate What checks will be[…]
What to do if something’s gone wrong with an item you’ve bought
Campaigns, Consumer, News Dec 18, 2022
Following Black Friday, if something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. For advice on what you should do about returning faulty goods, please go to our national website here. Contact Citizens Advice Waverley for free advice if you need help with a range[…]
Your legal rights as a partner may depend on whether you are married or living together. Living together with someone is sometimes also called cohabitation. Generally speaking, you will have fewer rights if you’re living together than if you’re married. Discover more information about your legal rights on our national website including the[…]
“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service.” Clare Moriarty, CEO national Citizens Advice. This is the Citizens Advice Parcel League table: Read more at our national website For advice and ‘Top tips’ about parcel delivery, watch our video on Tik Tok (Dont’[…]
