Carrie is a student volunteer at Citizens Advice South West Surrey, volunteering on reception and helping with assessing. Click on the image below to watch Carrie’s video and to find out how she is helping our team. Discover more about current volunteering opportunities at Citizens Advice South West[…]
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National Volunteers’ Week celebrates the amazing contributions volunteers make to communities across the UK The celebration starts on the first Monday in June every year. It’s a chance to recognise, celebrate and thank the UK’s incredible volunteers for all they contribute to our local communities, the voluntary sector, and society as a whole. Read more[…]
As people grow older, managing finances can become challenging. For many, Pension Credit provides a crucial lifeline, offering financial support to those in later life who need it most. Unfortunately, many people don’t realise they might be eligible for this benefit. Pension credit is designed to boost the income of pensioners on modest means to[…]
What can the government do to get people with long term health conditions back to work?
News, Work Apr 29, 2024
Victoria, our national Citizens Advice policy research assistant shares her experience. “As a disabled person in work, I am perhaps a good poster child for the “back to work” agenda. Despite having an energy-limiting condition, as well as low mobility, I am able to work in a fulfilling career. But what did it take for[…]
If you are worried about debt and money? there are ways we can help: 1. Use our budget planner tool to understand your spending. 2. Find out if you could be eligible for financial support. 3. Get help and advice if you’re struggling to pay off debt. Visit our national website to discover more about[…]
You might be able to pay less council tax or not pay it at all depending on your circumstances. You might be able to get: discounts – for example, for a single person or an empty property Council Tax Reduction (CTR) if you have low income a different reduction if you can’t get much CTR[…]
It has been more than 10 years since Universal Credit was first proposed, when, at the Conservative Party Conference in 2010, the then Minister for Welfare Reform, Lord Freud, called it a “once in many generations” reform. The idea behind this significant new benefit was the simplification of the system for the vast majority of[…]
If you agree that someone can take a payment from your credit or debit card at a future date, known as a ‘continuous payment authority’, you can cancel the payment before it is taken. The above applies to: one-off payments, for example to pay back a payday loan regular payments, such as payments for a gym[…]
Do you think you’ve been charged too much for your phone or internet bill?
Consumer, News Mar 07, 2024
Dispute a mobile, phone, internet or TV bill If you’ve been charged too much, You can challenge your bill if it’s more than you were expecting. Your bill might be too much because: your provider’s got your bill wrong you’ve been charged more than your billing limit Read more at our national website. Citizens Advice South[…]
We all recognise that our income doesn’t buy as much as it used to. Although inflation is coming down, that doesn’t mean that the cost of living is coming down. The cost of living is still going up, but it isn’t going up as quickly as it was last year. For a long time Citizens[…]
Your employer must tell you what to do when you’re off work sick. This includes: when you should tell them you’re sick what information you need to give them If your employer hasn’t told you, ask them what to do or check your staff handbook or intranet. Find out more at our national website. […]
Damp and mould in rented housing: who is responsible and what can you do about it?
Housing, News Feb 21, 2024
Damp and mould can be tricky to deal with when you’re renting. Visit out national website to read more. We explain the causes, who’s responsible and what to do. Need help with a range of everyday issues such as benefits, housing, employment, family, debts, consumer, etc? Contact us for free advice. Citizens Advice South West[…]
If you are planning to buy a new car make sure you take steps to do proper checks. There are steps you can take to help you avoid buying a car that’s been badly damaged, stolen or illegally altered. They’ll also simply help you get a car that doesn’t break down. Doing the proper checks[…]
Personal Independence Payment (PIP) is extra money to help you with everyday life if you have an illness, disability or mental health condition. You might be able to get Personal Independence Payment (PIP) if you need extra help because of an illness, disability or mental health condition. You can make a PIP claim whether or not[…]
We’re helping a record number of people who are struggling to pay for energy
Debt & Money, News Feb 01, 2024
Price rises from January will pile even more pressure on millions of households in the UK In a world where the Cost of Living seems to rise continually, many individuals find themselves struggling to make ends meet. For some, the simple act of topping up their prepayment meter becomes a daunting challenge. In 2022, Citizens[…]
