If you agree that someone can take a payment from your credit or debit card at a future date, known as a ‘continuous payment authority’, you can cancel the payment before it is taken. The above applies to: one-off payments, for example to pay back a payday loan regular payments, such as payments for a gym[…]
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Do you think you’ve been charged too much for your phone or internet bill?
Consumer, News Mar 07, 2024
Dispute a mobile, phone, internet or TV bill If you’ve been charged too much, You can challenge your bill if it’s more than you were expecting. Your bill might be too much because: your provider’s got your bill wrong you’ve been charged more than your billing limit Read more at our national website. Citizens Advice South[…]
We all recognise that our income doesn’t buy as much as it used to. Although inflation is coming down, that doesn’t mean that the cost of living is coming down. The cost of living is still going up, but it isn’t going up as quickly as it was last year. For a long time Citizens[…]
Your employer must tell you what to do when you’re off work sick. This includes: when you should tell them you’re sick what information you need to give them If your employer hasn’t told you, ask them what to do or check your staff handbook or intranet. Find out more at our national website. […]
Damp and mould in rented housing: who is responsible and what can you do about it?
Housing, News Feb 21, 2024
Damp and mould can be tricky to deal with when you’re renting. Visit out national website to read more. We explain the causes, who’s responsible and what to do. Need help with a range of everyday issues such as benefits, housing, employment, family, debts, consumer, etc? Contact us for free advice. Citizens Advice South West[…]
If you are planning to buy a new car make sure you take steps to do proper checks. There are steps you can take to help you avoid buying a car that’s been badly damaged, stolen or illegally altered. They’ll also simply help you get a car that doesn’t break down. Doing the proper checks[…]
Personal Independence Payment (PIP) is extra money to help you with everyday life if you have an illness, disability or mental health condition. You might be able to get Personal Independence Payment (PIP) if you need extra help because of an illness, disability or mental health condition. You can make a PIP claim whether or not[…]
We’re helping a record number of people who are struggling to pay for energy
Debt & Money, News Feb 01, 2024
Price rises from January will pile even more pressure on millions of households in the UK In a world where the Cost of Living seems to rise continually, many individuals find themselves struggling to make ends meet. For some, the simple act of topping up their prepayment meter becomes a daunting challenge. In 2022, Citizens[…]
Join us at One Stop Hub in Godalming Wednesday 7th February, Oglethorpe Hall, Wilfred Noyce Centre, Godalming Please drop in from 9.30-12.30 For free support and advice from: South West Surrey Domestic Abuse Service Surrey Police Waverley Housing Citizens Advice South West Surrey Also Available Free health check from Alliance for Better Care Food vouchers Tea,[…]
From 1 April 2024, you might be able to get 15 hours of funded childcare if you’re in work. If you’re in work you might be able to get 15 hours of funded childcare a week from 1 April 2024 – this is often called ‘free hours’. If you’re in a couple you both need[…]
Join us a make a real difference to people’s lives You can volunteer with us in lots of ways – giving advice and information, helping with admin and reception, getting involved in community engagement or fundraising, or being a trustee. To find out more, contact recruitment@casws.org.uk to volunteer in Guildford, Ash or from home; or[…]
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. There are certain steps you can take, depending on where you bought the item and how you paid for it. If you think there’s a problem with the[…]
You might be able to get help if you’re struggling to afford your energy bills or top up your prepayment meter. Discover more at our national website including: Check if you can get a fuel voucher If you don’t use gas or electricity to heat your home Check if you can sign up to the[…]
For the third time Citizens Advice’s parcels league table has uncovered that parcel companies deliver substandard service for consumers with no parcel company scoring above 2.75 stars out of a possible 5. This year the difference between first and last place is smaller than ever. Discover more at our national website Need help with a[…]
There are things you can do if you’re struggling to pay your bills – for example your energy bills, rent and council tax. Visit our national website for more information about these topics: Check if you can get extra help or money Check what help you can get with your bills If you’re struggling with[…]
