For the third time Citizens Advice’s parcels league table has uncovered that parcel companies deliver substandard service for consumers with no parcel company scoring above 2.75 stars out of a possible 5. This year the difference between first and last place is smaller than ever. Discover more at our national website Need help with a[…]
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There are things you can do if you’re struggling to pay your bills – for example your energy bills, rent and council tax. Visit our national website for more information about these topics: Check if you can get extra help or money Check what help you can get with your bills If you’re struggling with[…]
Here at Citizens Advice, we aim to provide just that – advice and support on a whole range of topics to any citizen in the community who needs it! You may know us as a place to go for help in making an application for benefits, or for support in managing your debts. You may[…]
If you’re renting privately, your landlord is responsible for most major repairs to your home like pipes, heating and gas safety. Your landlord is responsible for most major repairs to your home if you rent privately. This includes: the structure of the property, for example walls, roof, windows and doors sinks, baths, toilets pipes and[…]
If you find it hard to deal with your energy supply you could get extra help from your energy companies. You can apply to be added to your electricity network’s priority support register to get priority support for electricity and gas. Read more at our national website. Citizens Advice South West Surrey CONTACT DETAILS Call[…]
We are delighted to share a photo of a member of the Godalming Round Table presenting food vouchers to Catherine Rogan, Advice Services Manager, Citizens Advice South West Surrey, to support our core services. Thank you to the Godalming Round Table for your generous donation! Read about Godalming Round Table on their Facebook page. Citizens[…]
If you’re receiving Universal Credit, you’ll need to report ‘changes of circumstances’ You’ll need to tell the Department for Work and Pensions (DWP) about changes to your work, money or family life. These are called ‘changes of circumstances’. Changes can affect how much Universal Credit you get and what work-related activities you need to do[…]
Getting scammed can be stressful If you’ve been scammed, you need to: protect yourself from further risks check if you can get your money back report the scam Visit our national website to discover more. Need help with a range of everyday issues such as benefits, housing, employment, family, debts, consumer, etc? Contact us for[…]
Citizens Advice: The beginning of a lifeline for those experiencing domestic abuse
News, Relationships Nov 01, 2023
When we think of Citizens Advice, images of benefit and debt advice often spring to mind. Yet, for many, it’s more than a source of support; it’s the beginning of a lifeline. For many people affected by domestic abuse, the fear of retaliation or societal judgment keeps them silent, bearing the weight of trauma alone.[…]
Following the merger of two successful local Citizen Advice offices, we are seeking to recruit a number of Trustees to join our Trustee Board. These include a Vice-Chair, Treasurer to the Trustee Board and other Trustees. Our Board meets six times a year, plus other meetings as required. Discover more about the roles here. Or[…]
Check if a change affects your Universal Credit If you receive Universal Credit and there are changes to your work, money or family life this can affect how much Universal Credit you get and you must report your ‘changes of circumstances’. Visit our national website to see what some of the main changes can[…]
Shop online safely this festive season The festive shopping season is approaching – here are our top tips to avoid scams and help you shop online safely. Find out more about your rights on our consumer advice pages and contact our Consumer Helpline if you need more help. Citizens Advice South West Surrey CONTACT DETAILS Call Adviceline (free) to[…]
As part of our engagement with other local charities, Our Advice Services Manager, Anna, attended an event run by Fedcap last week Fedcap is a not-for-profit organisation with clear direction, a commitment to excellence and an innovative approach to improving economic and social wellbeing. “We believe that by helping people to improve their mental and[…]
Get help if you’re behind with your energy bills Get temporary credit If you’ve run out of gas or electricity, your energy supplier should give you temporary credit if you can’t top up, for example because: you can’t afford it you’re having problems topping up Your supplier might add the temporary credit to your meter[…]
Consumer Awareness Campaign: 16 – 22 October Consumer Awareness is an annual campaign aiming to: Raise awareness and understanding with consumers on how to shop wisely, what to look out for, and what to do if things go wrong Educate consumers on their rights, particularly when shopping from online marketplaces Empower consumers to seek a remedy if things[…]
