“One year on and parcel firms haven’t got their act together, with nobody delivering a four or five-star service.” Clare Moriarty, CEO national Citizens Advice. This is the Citizens Advice Parcel League table: Read more at our national website For advice and ‘Top tips’ about parcel delivery, watch our video on Tik Tok (Dont’[…]
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Consumer
Digital disadvantage and exclusion in the energy market
Campaigns, Consumer, Debt & Money, News Nov 16, 2022
Digitally disadvantaged consumers are at much higher risk of loyalty penalties “Digital services are revolutionising many areas of our lives. They provide new products, more choice and tailored experiences for consumers, and can reduce operational costs for businesses. But in a world where services are increasingly delivered digitally, people who are digitally disadvantaged can struggle[…]
It’s that time of year again – the weather’s getting colder and we should be putting on the heating. If you’re struggling to pay your energy bills, our advice can help you find a way forward. Visit our national website to discover more about these topics: Agreeing a payment plan with your supplier Pay[…]
What is an energy tariff? How does the Energy Price Guarantee affect your energy bills?
Campaigns, Consumer, Debt & Money, News Oct 28, 2022
Read more if you’re worried about your energy tariff and how the Energy Price Guarantee affects your energy bills. The cost of energy has gone up. This means the price you pay for gas and electricity might have gone up. There are two types of tariff – a default tariff and a fixed-rate tariff. If[…]
More than two in five Buy Now Pay Later (BNPL) customers borrowed money to make repayments, Citizens Advice has found. The types of borrowing included overdrafts, borrowing from friends and family, loans and payday loans. The most popular was credit cards (26%). Younger shoppers were most likely to borrow to pay off BNPL purchases. […]
There are three types of scams you need to know about We’re all seeing a squeeze on our finances because of the cost of living crisis. And scammers will try and exploit this. From phishing emails to things that sound too good to be true, there are three scams you need to know about: 1.[…]
Have you heard about the Energy Bills Support Scheme?
Benefits, Campaigns, Consumer, Debt & Money, News Jun 22, 2022
Have you heard about the Energy Bills Support Scheme? The government will give every household £400 of their energy bills. And you may be entitled to more if you claim certain benefits. If you’re struggling with living cost and if you don’t have enough to live on, you might be able to get help[…]
Claiming compensation if your flight’s delayed or cancelled You might be able to get compensation if your flight was: leaving from the UK – it doesn’t matter which airline it was with arriving in the UK and was with a UK or EU airline arriving in the EU and was with a UK airline[…]
Struggling with the cost-of-living increases?
Benefits, Campaigns, Consumer, Debt & Money, News Jun 01, 2022
Struggling with the cost-of-living increases?… You are not alone At the end of March Citizens Advice research revealed that around 5 million people would be unable to pay their energy bills from April even accounting for the support the government had already announced. This number was expected to almost triple to 1 in 4 people[…]
Is there a better energy deal for our smallest businesses? “Domestic energy prices are rarely out of the news at the moment — but we generally hear less about the fact that businesses are also facing rising costs. Some data shows their prices almost tripling within a year. As the official energy consumer body, our[…]
If something goes wrong with your holiday you might be able to get compensation from the company you booked with If you’re still on holiday, tell the company or travel agent about the problem as soon as possible. You might be able to get it sorted quicker – like if there’s a problem with the[…]
If you have an issue with your energy supply, you can chat with one of our energy advisers at our national site via this link For free and confidential advice about your individual circumstances, contact us today. Citizens Advice Waverley CONTACT DETAILS Call Adviceline 0808 278 7980 (free) to speak to an Adviser Leave online[…]
You’ve heard about the energy price cap increase – but does it affect you? Your bills will only be affected by the price cap increase if you’re on a Standard Variable Tariff. If you’re on a Fixed Rate Tariff, your bills will stay the same until your contract ends. A Citizens Advice commissioned survey found[…]
Has your post failed to arrive? Check our guidance on lost, damaged or delayed post at our national website, including: If your post has been damaged, lost or delayed by Royal Mail If Royal Mail has lost a document like a passport or driving licence Check if you can claim compensation For free and confidential[…]
Have you heard of a friend-in-need scam? These scams commonly happen on WhatsApp – and according to research by WhatsApp, 59% of Brits say they or someone they know have received a message-based scam in the last year. And at Scams Action, we’ve seen more and more friend-in-need scams — where a scammer poses[…]
