People spending thousands on green home technologies have fewer consumer protections than those buying a mobile phone. This is according to new research released today by Citizens Advice. The charity analysed the consumer protections across a range of products and services, including mobile phones, insurance and pensions, against installing green technologies like heat pumps or solar[…]
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Consumer
The net zero protections puzzle: Helping people piece together home energy improvements
Consumer Nov 07, 2021
Worried that your energy firm might go bust? Citizens Advice – official watchdog for energy consumers said: “Ofgem will move customers of failed suppliers to a new one.” “This can take a few weeks, but your gas and electricity supply will continue in the meantime. Your new supplier will contact you and[…]
It’s never a good feeling to realise we’ve been the victim of a scam, but sadly, in the digital age, it has become commonplace and could happen to any one of us, at any time, however aware and alert we may think we are. Scams tap into our natural instincts, such as curiosity – “We[…]
New report: Finishing the job on the loyalty penalty – The mortgage and mobile handset markets
Consumer May 13, 2021
This month Citizens Advice released a report setting out our concerns about the loyalty penalty in the mortgage and mobile handset markets. The coronavirus pandemic has had a devastating impact on household finances. They should not face the loyalty penalty on top of this. “We want to see mobile providers and the FCA take concrete,[…]
This month Citizens Advice released our first ever report into the risks of Buy Now Pay Later products (financial products that let people split or delay payments to make them more manageable in the short-term). Our research found that too many people who’ve used BNPL in the last 12 months are facing problems along the[…]
Have a gym membership you don’t use? Our advice can help you cancel it! Find our advice on our national website: Cancelling a gym membership Or contact us: Citizens Advice Waverley CONTACT DETAILS By Phone 0808 278 7980 (free) to speak to an adviser By Email: use enquiry form Search by topic at Self-help Office[…]
If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. Find out more at our national Citizens Advice page Return of faulty goods If you need further advice: Call us on our freephone number 0808 2787 980, Monday-Friday, 10.00 – 16.00 Email us to ask for[…]
Do you need to get compensation or your money back because something’s gone wrong? Small claims are for simple cases that don’t involve large amounts of money or complicated issues. They are never usually for more than £10,000. Find more information at: https://bit.ly/2ZwTK88 or: Call us on our freephone number 0808 2787 980 Monday –[…]
“Without #broadband we struggle to teach our children, order food and medicines, work or search for a job.” Our Acting Chief Executive, Alistair Cromwell, in @BBCNews on why people need an affordable broadband tariff. Find out more at: https://t.co/QO1oi1GwSy?amp=1 Pricey broadband ‘locks poorest out’ of key services – BBC News Do you need information about[…]
Our @CitizensAdvice #ScamsAction service can help you if you’ve been scammed online or if you’re acting on behalf of someone who’s been scammed online. Find out more and get in touch bit.ly/2ZShumP For other issues, our friendly Advisers give people the practical knowledge and confidence they need to find their way forward – whoever they[…]
PODCAST: How to keep cosy and warm in mid-winter without the bills getting out of control
Consumer Jan 22, 2021
Citizens Advice Waverley is working with Cranleigh Community Radio to broadcast information on key issues impacting the community in Waverley. In this podcast, one of our Advisors discusses how in mid-winter we can all keep cosy and warm without worrying too much that energy bills will get out of control. Listen here:
With more and more people turning to online shopping due to Coronavirus, national Citizens Advice looked into online shopping and delivery 📦
Consumer Nov 29, 2020
With more and more people turning to online shopping due to #Coronavirus, national Citizens Advice looked into online shopping and delivery. Here’s what they found… It seems that time is not of the essence, with late parcels as the most common issue we’ve seen. But how has this impacted people’s lives? This research shows how[…]
