What does the energy price cap rise mean? We explain. Watch Citizens Advice video. If you’re worried about your energy bills, we’re here to advise. Read our self-help advice. For free and confidential advice about your individual circumstances, contact us today. Citizens Advice Waverley CONTACT DETAILS Call Adviceline 0808 278 7980 (free) to speak to[…]
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Travel guidelines – Five things you need to know about your consumer rights We all love a good holiday, the sun and the sea, away from gloomy British weather. But with all these changes to regulations and cancellations during the pandemic, it’s become super stressful! Here’s our guide to your consumer rights so you can[…]
The soaring price cap is set to leave energy bills as a proportion of benefits levels at ‘generational high’. The energy price cap, which sets default tariffs, is estimated to rise by £700 in April – over a 50% increase. Around 11 million households on default tariffs will see their bills increase straight away. Read[…]
It’s great to make eco-friendly decisions, but it’s even better to make them in a safe and savvy way. If you’re looking to be a more environmentally friendly consumer – whether that’s buying eco-friendly products or making your home more energy efficient – it’s important to make sure you can be confident in your decisions.[…]
Thinking of using ‘Buy Now Pay Later’ this Christmas?
Campaigns, Consumer, Debt & Money Dec 06, 2021
Thinking of using ‘Buy Now Pay Later’ this Christmas? Here are 5 things you need to do first… discover more at this TikTok video. And you can get more advice about debt and money by visiting our national website. You can also contact an adviser in our team at Citizens Advice Waverley. Citizens[…]
Christmas is around the corner but will the parcel market deliver? According to Citizens Advice, more than 5 million people had their parcels lost or stolen last year, with complaints about parcel deliveries tripling since before the pandemic. Citizens Advice is warning urgent action is needed across the parcel delivery industry after its first annual[…]
Watch out for online scams! If it sounds too good to be true, it probably is. It’s important you’re aware of the many new scams around at the moment because of coronavirus. Scams to look out for include: Advertising face masks or medical equipment at high prices Emails or texts pretending to be from the[…]
Do you know about grants and benefits to help you pay your energy bills? You can get help if you’re struggling to afford your energy bills or top up your prepayment meter. You might be able to take advantage of certain benefits, grants and help offered by the government and energy suppliers. Visit our national[…]
The net zero protections puzzle: Helping people piece together home energy improvements
Consumer Nov 07, 2021
People spending thousands on green home technologies have fewer consumer protections than those buying a mobile phone. This is according to new research released today by Citizens Advice. The charity analysed the consumer protections across a range of products and services, including mobile phones, insurance and pensions, against installing green technologies like heat pumps or solar[…]
Worried that your energy firm might go bust? Citizens Advice – official watchdog for energy consumers said: “Ofgem will move customers of failed suppliers to a new one.” “This can take a few weeks, but your gas and electricity supply will continue in the meantime. Your new supplier will contact you and[…]
It’s never a good feeling to realise we’ve been the victim of a scam, but sadly, in the digital age, it has become commonplace and could happen to any one of us, at any time, however aware and alert we may think we are. Scams tap into our natural instincts, such as curiosity – “We[…]
New report: Finishing the job on the loyalty penalty – The mortgage and mobile handset markets
Consumer May 13, 2021
This month Citizens Advice released a report setting out our concerns about the loyalty penalty in the mortgage and mobile handset markets. The coronavirus pandemic has had a devastating impact on household finances. They should not face the loyalty penalty on top of this. “We want to see mobile providers and the FCA take concrete,[…]
This month Citizens Advice released our first ever report into the risks of Buy Now Pay Later products (financial products that let people split or delay payments to make them more manageable in the short-term). Our research found that too many people who’ve used BNPL in the last 12 months are facing problems along the[…]
Have a gym membership you don’t use? Our advice can help you cancel it! Find our advice on our national website: Cancelling a gym membership Or contact us: Citizens Advice Waverley CONTACT DETAILS By Phone 0808 278 7980 (free) to speak to an adviser By Email: use enquiry form Search by topic at Self-help Office[…]
If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement. Find out more at our national Citizens Advice page Return of faulty goods If you need further advice: Call us on our freephone number 0808 2787 980, Monday-Friday, 10.00 – 16.00 Email us to ask for[…]
