Find out which parcel firms fail to deliver

Christmas is around the corner but will the parcel market deliver?

According to Citizens Advice, more than 5 million people had their parcels lost or stolen last year, with complaints about parcel deliveries tripling since before the pandemic. Citizens Advice is warning urgent action is needed across the parcel delivery industry after its first annual parcel company league table found consistent problems across the sector.

The league table, which compares top parcel firms against criteria like customer service, problems and accessibility, found that no delivery company received more than three out of five stars overall. Read more at our national site.

See our template letters you can use if something you ordered hasn’t arrived. 

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