You’d certainly be forgiven for thinking that. After all, who hasn’t, if not used, at least heard of Amazon who started as an online marketplace for books and has grown into the world’s biggest online retailer? Or social media site, Facebook, who claims three billion users worldwide? The most recent data from the Office for[…]
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Consumer
Our Scams Awareness campaign in October 2024 focuses on financial and investment scams, and supports consumers at risk of losing money due to this activity. The increased financial pressure many will be facing has put more people into difficult situations, with many facing issues with debt and being unable to afford essential goods and services.[…]
If you receive benefits, you might be able to get help with your water bills You might be able to get help if you have no income or a low income – or if you get benefits. You might be able to: pay less for the water you use apply to your water company for[…]
Tell your supplier if you need extra support If you find it hard to deal with your energy supply you could get extra help from your energy companies. You can apply to be added to your electricity network’s priority support register to get priority support for electricity and gas. For example, your suppliers might agree to:[…]
Festive shopping season is approaching – here are our top tips to avoid scams and help you shop safely The festive season is a time of joy, celebration, and shopping. Unfortunately, it’s also prime time for scammers looking to take advantage of the season’s spending spree. With deals flooding your inbox and social media, it’s[…]
If you think a business has broken the law or acted unfairly, you can report them to Trading Standards.
Consumer Sep 12, 2024
Trading Standards use the information you give them to investigate unfair trading and illegal business activity, like rogue traders and scams. Trading Standards can take businesses to court or stop them operating, but they won’t help you fix your problem – for example, they can’t help you get a refund. Read more at our national[…]
Citizens Advice recently conducted a survey on smart meters with some interesting findings. It found that, while the majority of people with a smart meter are happy with them, 20% say that they are regularly having to provide manual meter reads. And 31% have had issues with their smart meter In Home Display (IHD). […]
Did you know you can make an informal appeal about a parking fine in certain circumstances? How to appeal depends on the type of parking ticket you have – check what the ticket says before you start. Don’t pay a parking ticket that you’re appealing. Usually, paying is seen as admitting the ticket was[…]
Do the proper checks and don’t rush when buying a used car We’ve put all our tips and tricks into a blog so you can stay informed on what you need to know. Read more in our blog “Brake. Check. Buy” (click here). Do you need help with a range of everyday issues such as housing,[…]
If you agree that someone can take a payment from your credit or debit card at a future date, known as a ‘continuous payment authority’, you can cancel the payment before it is taken. The above applies to: one-off payments, for example to pay back a payday loan regular payments, such as payments for a gym[…]
Do you think you’ve been charged too much for your phone or internet bill?
Consumer, News Mar 07, 2024
Dispute a mobile, phone, internet or TV bill If you’ve been charged too much, You can challenge your bill if it’s more than you were expecting. Your bill might be too much because: your provider’s got your bill wrong you’ve been charged more than your billing limit Read more at our national website. Citizens Advice South[…]
If you are planning to buy a new car make sure you take steps to do proper checks. There are steps you can take to help you avoid buying a car that’s been badly damaged, stolen or illegally altered. They’ll also simply help you get a car that doesn’t break down. Doing the proper checks[…]
If something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement. You’ll have legal rights if the item you bought is: Broken or damaged – this is known as not of satisfactory quality Unusable – this is known as not fit for purpose Not what was advertised[…]
You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. There are certain steps you can take, depending on where you bought the item and how you paid for it. If you think there’s a problem with the[…]
For the third time Citizens Advice’s parcels league table has uncovered that parcel companies deliver substandard service for consumers with no parcel company scoring above 2.75 stars out of a possible 5. This year the difference between first and last place is smaller than ever. Discover more at our national website Need help with a[…]
