What can you do when there’s something wrong with an item you’ve bought?

If something’s gone wrong with an item you’ve bought, you might be entitled to a refund, repair or replacement.

You’ll have legal rights if the item you bought is:

  • Broken or damaged – this is known as not of satisfactory quality
  • Unusable – this is known as not fit for purpose
  • Not what was advertised or doesn’t match the seller’s description

Visit our national website to discover more.

Need help with a range of everyday issues such as benefits, housing, employment, family, debts, consumer, etc? Contact us for free advice.

Citizens Advice South West Surrey CONTACT DETAILS

Call Adviceline (free) to speak to an Adviser:

Waverley 0808 278 7980

Guildford and Ash 0808 278 7888

Leave online message

Office opening details

And for other topics, check-out our online advice about benefits, money and debt, housing, consumer issues, work problems, and relationships.


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