Tell your supplier if you need extra support
If you find it hard to deal with your energy supply you could get extra help from your energy companies. You can apply to be added to your electricity network’s priority support register to get priority support for electricity and gas.
For example, your suppliers might agree to:
- move your prepayment meter if you struggle to get to it
- make your call a priority when you contact them
- send someone to check your meter regularly
- send you bills in large print or braille, or to another person – for example, a family member or carer
- arrange for their engineers to tell you a password or show you a picture ID card if they need to visit or contact you – so you can check they’re genuine
- help reconnect your gas supply, if you need it
Visit our national website to discover more
Citizens Advice South West Surrey CONTACT DETAILS
Call Adviceline (free) to speak to an Adviser:
Guildford and Ash 0808 278 7888
Leave online message
Office opening details
And for other topics, check-out our online advice about benefits, money and debt, housing, consumer issues, work problems, and relationships.
