Interim Head of Service Delivery
Salary: £37,375.47 – 41,528.30
Contract: 12-month fixed term (with potential to extend)
Hours: Full time – 37 hours
Location: Across South West Surrey (initial focus) and Runnymede & Spelthorne (hybrid working available)
Lead advice services that make a real difference
We’re looking for an experienced leader to join us as Interim Head of Service Delivery, working across both Citizens Advice South West Surrey (CASWS) and Citizens Advice Runnymede and Spelthorne (CARS). This role will start focusing on CASWS, and then over the fixed term period also cover CARS.
This is a unique opportunity to lead and strengthen advice services across two local Citizens Advice organisations, ensuring we continue to deliver high-quality support to people facing complex challenges.
Every year our services help thousands of people with issues such as housing, debt, benefits, employment and the cost of living. This role will help ensure that support remains high quality, well-led and focused on the needs of our communities.
About the role
As Interim Head of Service Delivery you will:
- Provide strategic and operational leadership for advice services across both organisations
- Lead and support a team of service managers, supervisors and advisers
- Ensure services meet quality standards, funder requirements and performance targets
- Lead improvements where service performance or advice quality falls below expected standards
- Support managers to develop their teams and deliver excellent client services
- Strengthen collaboration and shared learning between the two organisations
You’ll play a key role in ensuring our services remain effective, resilient and responsive to client needs during an important period of organisational development.
About you
We’re looking for someone who is:
- An experienced leader and people manager
- Confident supporting and developing managers and teams
- Skilled at improving service performance and quality
- Comfortable working in a complex operational environment
- A strong communicator who can build relationships and inspire teams
Experience in advice services, public services or the voluntary sector would be beneficial, but most important is your ability to lead people, support improvement and deliver high-quality services.
Why join us?
Working at Citizens Advice means being part of a service that:
- Helps people solve problems and move forward with their lives
- Stands up for fairness and improves systems through evidence and advocacy
- Is rooted in local communities and strengthened by staff and volunteers
You’ll be joining two collaborative organisations committed to providing free, independent, confidential and impartial advice to those who need it most.
Please read the Person Specification and more information about CASWS.
Interested?
📄Download the full role description here
📧To apply, please send your CV and a Cover Letter, setting out your suitability for the role, including how you meet the first three essential criteria under the Person Specification to recruitment@casws.org.uk. Please also complete and return the Diversity Monitoring Form.
Deadline for this role is 9am Monday 27 April 2026
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
AI can be a useful tool to support your application; however, we ask that cover letters, interview answers and tasks are based on your own skills and experience.
