22.5 hours a week
£14,286.28 and £15,872.84 Actual (£23,493.00 – £26,102.00 FTE)
Permanent
Deadline for this role is 9am Monday 28 April 2025
Are you passionate about helping people access the support they need to overcome life’s challenges? Citizens Advice is looking for a dedicated Information and Advice Worker to join our team and provide vital support to individuals facing issues such as housing, benefits, debt, and employment. With the cost of living soaring, more families than ever are struggling to make ends meet, and our services are in higher demand than ever before.
In this role, you’ll be on the front line, delivering accurate and timely information and advice to help clients navigate their challenges. You’ll assess their situations, listen to their concerns, and identify the best next steps to move them forward, whether that’s guiding them through financial difficulties, connecting them to relevant resources, or explaining their rights and responsibilities.
We’re also excited to launch a new Fuel Poverty project, where you will play a key role in helping clients struggling with energy costs. You’ll support clients in maximising their income, advising on tariff charges, and providing practical solutions to reduce energy costs.
By joining Citizens Advice, you’ll become part of a team that’s truly making a difference. You’ll work alongside a passionate and supportive team in an environment that values integrity, inclusion, and collaboration. If you’re ready to make a tangible impact in your community and help people find a way forward during tough times, we’d love to hear from you.
Please read the role profile and more information about CASWS and the benefits of working with us.
To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria listed under the person specification in the role profile to recruitment@casws.org.uk. Please also complete and return the diversity monitoring form.
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
