2.2 FTE available across full-time and/or part-time positions, at a minimum 3 days per week
Salary £28,399.28 – £31,554.75
Permanent
We are looking for caseworkers to join our Macmillan Money & More service. You will be working with cancer patients and their families at any stage of their cancer journey, this can be from initial diagnosis to end of life.
You will be able to travel across Surrey when required for face-to-face appointments and service promotion and working from any of our 6 offices.
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As a Caseworker, you’ll directly support clients dealing with complex issues Primarily with benefits with some knowledge of employment and housing. You will assess their situations, provide clear, actionable advice, and advocate on their behalf with local authorities and service providers.
This role offers the opportunity to help people navigate difficult circumstances by offering practical solutions and emotional support. Your ability to listen empathetically, analyse issues, and provide tailored advice will be key to empowering clients to overcome their challenges.
We’re looking for someone with a ‘can-do’ attitude who is passionate about social justice and keen to make a real difference in people’s lives.
By joining Citizens Advice, you’ll become part of a team that values integrity, collaboration, and inclusion. You’ll work alongside experienced professionals in a supportive environment that encourages growth and development. If you’re ready to take on a vital role that will positively impact your community, we’d love to hear from you.
Deadline for this role is 9am Monday 31st August 2026
Please read the job description and the person specification.
To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification to recruitment@casws.org.uk.
Please also complete and return the diversity monitoring form.
Want to chat about this role?
If you want to chat about the role further, you can contact Emma Scanlon (emma.scanlon@casws.org.uk).
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
AI can be a useful tool to support your application; however, we ask that cover letters, interview answers and tasks are based on your own skills and experience.
