37 hours a week
£27,176.34 – £30,195.93
Permanent
Deadline for this role is 9am Friday 13 June 2025
Are you passionate about making a difference in people’s lives? There’s never been a more important time to join Citizens Advice. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. As a Caseworker, you’ll work directly with clients who are facing these challenges, offering guidance, support, and practical solutions to help them navigate complex issues such as housing, benefits, debt, and employment. If you have a strong commitment to social justice and want to be on the front lines of providing essential support, this role offers a rewarding opportunity to make a real impact.
In this role, you’ll be at the heart of our efforts to help those most affected by the current crisis. You’ll conduct thorough assessments of clients’ situations and advocate on their behalf with local authorities and service providers. Your ability to listen empathetically, analyse situations, and provide clear, actionable advice will be crucial in helping clients overcome obstacles and find a way forward. Every day will bring new challenges and opportunities to directly improve the lives of people who need it most.
Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.
Please read the role profile and more information about CASWS and the benefits of working with us.
To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification to recruitment@casws.org.uk. Please also complete and return the diversity monitoring form.
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.
Want to chat about this role?
If you want to chat about the role further, you can contact Emma Adams (emma.adams@casws.org.uk) or Emma Scanlon (emma.scanlon@casws.org.uk).
