If the amount of Universal Credit you get changes, you’ll either get a letter or a message when you log into your Universal Credit online account. If you have an online account, you can also sign up for text or email alerts.
Your Universal Credit might be reduced if:
- you’ve reported a change of circumstances that means you’ll get less – for example, you’ve moved home or you’re paying back an advance payment, hardship payment or budgeting advance
- you’ve been sanctioned – find out what to do if you’ve been sanctioned
- you’ve earned more from work – find out how working affects Universal Credit
Find out more at our national website.
Citizens Advice South West Surrey CONTACT DETAILS
Call Adviceline (free) to speak to an Adviser:
Guildford and Ash 0808 278 7888
Leave online message
Office opening details
And for other topics, check-out our online advice about benefits, money and debt, housing, consumer issues, work problems, and relationships.
