How the disability aids market is failing its customers

There are over 16 million disabled people in the UK and many rely on disability aids such as mobility scooters, stairlifts and hearing aids to navigate their daily lives.

The UK disability aids market currently valued at over £1 billion. When these products work well they allow people to live with greater autonomy. They provide disabled people with dignity and control
over everyday activities, and enable social inclusion. However, our data shows that all too often, the disability aids market is failing consumers. In 2023, Citizens Advice received one complaint every hour
about a disability aid purchase.

Read more at our national website


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