Do you need extra financial help because of an illness, disability or mental health condition?

Personal Independence Payment (PIP) helps with the extra costs of living with a long-term health condition or disability.

Craig*, one of our clients, said “Receiving PIP has been incredibly beneficial …. It’s not just about the financial help; it’s about the peace of mind knowing there’s support available. It’s allowed me to maintain a level of independence and dignity that I feared losing.”

PIP is not means-tested, so your income and savings don’t affect your eligibility. PIP is composed of two parts: the daily living component and the mobility component, each of which can be paid at either a standard or an enhanced rate. The amount awarded depends on how much a person’s condition affects their ability to perform everyday tasks and move around.

The application process for PIP includes filling out a detailed form, but sadly for many, this process can be overwhelming, especially when dealing with a disability or chronic illness. This is where Citizens Advice steps in. We can help you at every stage of your claim. Let’s delve into what PIP entails and how Citizens Advice has made a difference for countless claimants.

How Citizens Advice can help

We offer free, confidential, and impartial advice to help people navigate the application process. From explaining the eligibility criteria to assisting with form completion and preparing for assessments, Citizens Advice advisers provide guidance and support.

Let’s look at two illustrative cases where Citizens Advice has been a lifeline for PIP claimants.

Craig’s* journey to independence

Craig, a 45-year-old former construction worker, suffered a severe back injury that left him unable to work. The pain and limited mobility significantly impacted his daily life, making it difficult to perform even basic tasks like dressing and cooking. When Craig first applied for PIP on his own, he was overwhelmed by the paperwork and the requirement to explain how his condition affected him.

Frustrated and close to giving up, Craig turned to Citizens Advice. One of our friendly advisors walked him through the entire process. She helped him fill out the application form, ensuring that he accurately described his daily challenges and gathered all necessary medical evidence. Our advisor also prepared him for the assessment, providing tips on how to clearly communicate his struggles.

Craig was successful! He was awarded both components of PIP at the enhanced rate, providing him with the financial stability to manage his condition better and regain some independence.

Janelle’s* story of gaining the additional support she needed 

Janelle, a 30-year-old teacher, was diagnosed with multiple sclerosis (MS). The unpredictable nature of MS made it difficult for Janelle to continue working full-time and affected her ability to manage daily tasks. After reading about PIP online, she decided to apply but found the process confusing and emotionally draining.

Janelle sought help from Citizens Advice, where our adviser explained the PIP criteria and what information she needed to provide. Our adviser helped Janelle document her symptoms showing how MS impacted her everyday life.

Thanks to the thorough preparation and support from Citizens Advice, Janelle was awarded PIP, which meant she could hire a part-time assistant to help with household chores and personal care.

Conclusion

These stories highlight the significant impact PIP can have on individuals’ lives, providing not just financial assistance but also a sense of security and independence. If you or someone you know is struggling with the PIP application process, remember that Citizens Advice advisers are there to guide you every step of the way.

You can find more information about PIP on Citizens Advice website at https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/.

*Not their real names to protect confidentiality


Citizens Advice South West Surrey contact details:

Call Adviceline (free) to speak to an Adviser:

Waverley 0808 278 7980

Guildford and Ash 0808 278 7888

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South West Surrey Domestic Abuse Service contact details:

Tel: 01483 898884 (Monday – Friday, 9am – 4pm)

Email: swr@swsda.org.uk

Website


Citizens Advice Mole Valley contact details:

Both Dorking and Leatherhead Citizens Advice offices are currently open for appointments, please either telephone our adviceline 0800 144 8848 or email leatherhead@camv.org.uk / dorking@camv.org.uk

Contact East Surrey Domestic Abuse Services on 01737 771350 or email: support@esdas.org.uk

Surrey Domestic Abuse 9am-9pm Helpline – 01483 776822

In an emergency always dial 999


Citizens Advice Reigate and Banstead contact details:

Phone Adviceline: 0808 278 7945 (free) to speak to an adviser (Monday – Friday 9.00 – 16.00)

Email: Use an enquiry form

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