Changed your mind about something you’ve bought?

You don’t have an automatic right to get your money back if you just change your mind about something you’ve bought and there’s nothing wrong with it. There are certain steps you can take, depending on where you bought the item and how you paid for it. If you think there’s a problem with the item, you might have different rights.

Discover more at our national website, including:

  • If you bought the item from a shop
  • If you bought the item online, over the phone or by mail order

Need help with a range of everyday issues such as benefits, housing, employment, family, debts, consumer, etc? Contact us for free advice.

Citizens Advice South West Surrey CONTACT DETAILS

Call Adviceline (free) to speak to an Adviser:

Waverley 0808 278 7980

Guildford and Ash 0808 278 7888

Leave online message

Office opening details

And for other topics, check-out our online advice about benefits, money and debt, housing, consumer issues, work problems, and relationships.

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