If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement.
Find out more at our national Citizens Advice page Return of faulty goods
If you need further advice:
- Call us on our freephone number 0808 2787 980, Monday-Friday, 10.00 – 16.00
- Email us to ask for a reply or ring back
And for a light-heated look at the topic of faulty goods, here’s a video that might make you smile: