If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement.
Find out more at our national Citizens Advice page Return of faulty goods
If you need further advice:
- Call us on our freephone number 0808 2787 980, Monday-Friday, 10.00 – 16.00
- Email us to ask for a reply or ring back
And for a light-heated look at the topic of faulty goods, here’s a video that might make you smile:
Video – the 3 stages of ordering #FaultyGoods:
![😻](https://static.xx.fbcdn.net/images/emoji.php/v9/t36/1.5/16/1f63b.png)
![🙀](https://static.xx.fbcdn.net/images/emoji.php/v9/ta3/1.5/16/1f640.png)
![😸](https://static.xx.fbcdn.net/images/emoji.php/v9/tc/1.5/16/1f638.png)
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