I’ve received faulty goods – what are my next steps?

If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair or replacement.

Find out more at our national Citizens Advice page Return of faulty goods

If you need further advice:

• Call us on our freephone number 0808 2787 980, Monday-Friday, 10.00 – 16.00
• Email us to ask for a reply or ring back

And for a light-heated look at the topic of faulty goods, here’s a video that might make you smile:

Fall in love with the photos

Extreme disappointment with reality

Relief when you get a refund