The Role
22.5 hours a week
£22,010.56 – 24,424.10 FTE
Permanent
Are you passionate about helping people access the support they need to overcome life’s challenges? There’s never been a more important time to work for Citizens Advice. With the soaring cost of living, people and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. We’re looking for a dedicated Information and Advice Worker to join our team and provide essential guidance to individuals facing issues like housing, benefits, debt, and employment. This is a unique opportunity to make a meaningful impact in your community by helping people find practical solutions and a way forward during these challenging times.
As an Information and Advice Worker, you’ll be on the front line, delivering accurate and timely information and discrete advice to help move our clients forward. You’ll listen to clients’ concerns, assess their situations, and explore their situation to be able to identify the most appropriate next steps. Whether it’s guiding people through financial challenges, helping them access available resources, or explaining their rights, your work will be essential in supporting individuals and families as they navigate tough situations.
Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.
Deadline for this role is 9am Monday 14 October 2024
To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification in the job pack to recruitment@casws.org.uk. Please also complete and return the diversity monitoring form.
The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.
