Read how front line staff at Citizens Advice are helping in the cost-of-living crisis
“With the cost-of-living crisis biting hard for many households, vital free advice helplines and charities are dealing with a deluge of phone calls from worried people.
Working on the frontline in an attempt to help people is a difficult yet rewarding role as they attempt to unlock financial help and dish out advice to help people manage their finances.
To find out what it’s like to currently work at one of these incredibly busy helplines, we spoke to Micheal, a member of the debt advisory team at the Citizens Advice bureau in Wigan…”
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