Visit us
We offer support in person at our six offices across Guildford and Waverley in two ways – our drop-in service and pre-booked appointments.
Our drop-in service
During our drop-in sessions you can just turn up at the times set out below and our team will explore your situation to understand how best to help you with your issue. This may be providing you with information there and then, making an appointment for you to come back for more detailed advice or referring you to someone who is better placed to help you (this could be within Citizens Advice South West Surrey or another organisation). We will always try our best to see you within our drop in times, but there may be a wait, and there may be times when we need to close early if we are full.
We will always do our best to open during these times, but we rely on a team of amazing volunteers for support so there may be times when we are unable to open. Where we are aware of temporary changes, we will update this page.
| Monday | Tuesday | Wednesday | Thursday | Friday | |
| Ash Ash Centre, Ash Hill Road, Ash, GU12 5DP | 10am – 12pm
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| Cranleigh Village Way, Cranleigh, Surrey, GU6 8AF | 1pm – 3pm | 10am – 12pm | |||
| Farnham Montrose House, South Street, Farnham, Surrey, GU9 7RN | 10am – 12pm | 1pm – 3pm | 10am – 12pm | ||
| Godalming 36 Bridge Street, Godalming, Surrey, GU7 1HP | 10am – 12pm | 10am – 12pm | 10am – 12pm | 1pm – 3pm | 10am – 12pm |
| Guildford 15-21 Haydon Place, Guildford, Surrey, GU1 4LL | 10am – 12pm | 1pm – 3pm | |||
| Haslemere Well Lane House, Well Lane, Haslemere, Surrey, GU27 2LB | 1pm – 3pm | 10am – 12pm |
Pre-booked appointments
Appointments will be offered after we have done a short initial assessment (either over the phone or at a drop-in session) and your query needs more detailed and tailored advice. You will be given more information about the appointment when we make it including time, location, information you need to bring along and how to cancel or rearrange.
How we can help
Our team will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our team is trained to advise on virtually any issue including benefits, work, debt and money, consumer, family, housing, law and courts, immigration and health. We use all the latest information so that you are armed with the best and most accurate advice.