Visit us
Our offices are open for drop-in visits or emergency visits. Please see opening times below.
It is important that you check the latest opening times before visiting as these can change at short notice. You can also call our freephone number: Surrey Adviceline on 0808 812 7087 to get advice.
If the above phone lines are closed please try our national adviceline number: 0800 144 8848
The national adviceline service is available 9am to 5pm, Monday to Friday, except on bank holidays.
If you find that an office is closed and would like an appointment, please drop a note with your name and contact details through the door so that we can get back to you.
| Office | Drop-in or Emergency opening times |
| Ash Ash Centre, Ash Hill Road, Ash, GU12 5DP Drop in available only for those with an emergency, where help is needed accessing the service, or someone can’t phone/email. | Tuesday: 10am – 1pm Thursday: 10am – 1pm |
| Cranleigh Village Way, Cranleigh GU6 8AF | Monday, Tuesday & Thursday: 10am – 2pm |
| Godalming 36 Bridge St, Godalming GU7 1HP | Monday – Friday: 10am – 2pm
|
| Guildford Guildford Town: 15-21 Haydon Place, Guildford, GU1 4LL Drop in available only for those with an emergency, where help is needed accessing the service, or someone can’t phone/email. | Monday: 10am – 3:30pm Wednesday: 10am – 3:30pm
|
| Farnham 50 South St, Farnham GU9 7RN | Monday – Thursday: 10am – 1pm
|
| Haslemere Well House, Well Lane, Haslemere GU27 2LB
| Monday: 10.00am – 1pm Tuesday: 1pm – 6pm Wednesday: 10am – 2pm Thursday: 10am – 2pm |
Citizens Advice South West Surrey offices
Ash
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Ash Hill Road, Ash, Surrey, GU12 5DP
Farnham
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Montrose House, South Street, Farnham, Surrey, GU9 7RN
Godalming
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36 Bridge Street, Godalming, Surrey, GU7 1HP
What we do for you
When you first visit us our Adviser will give you a brief initial assessment so we can assess your problem. We will then decide on a course of action to help you resolve your issue or make an appointment for you.
How we help
Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions.
Our staff are trained to advise on virtually any issue including:
- Debt
- Welfare Benefits
- Housing
- Employment
- Family and personal matters
- Taxes
- Consumer
- Immigration and nationality
Citizens Advice Advisers use all the latest information so that you are armed with the best and most accurate advice.
Appointments
Our appointments last approximately 45 minutes. We recognise that unforeseen circumstances sometimes mean that clients are delayed, or even miss their booked appointment with us. Please let us know if you cannot make your appointment so we can offer it to someone else.
Appointments Policy:
- Late for your appointment
We recognise that unforeseen circumstances sometimes mean that clients are late for, or even miss their booked appointments with us. Wherever possible we will try to accommodate such clients by rescheduling their appointments. However to ensure that we do not disadvantage other clients we will adopt the following process:
If you are going to be 10–15 minutes late and let us know in advance
We will try to keep your appointment open, but if we are busy this may not always be possible.
If you are going to be over 15 minutes late
We will assume that you are not coming and may require you to rebook your appointment for another day.
- Missed your appointment
If you miss MORE THAN ONE APPOINTMENT relating to the same issue, we will assume that you no longer need our help with that issue. If you subsequently need our help you may need to re–register your enquiry through our telephone helpline or at one of our offices. Alternatively, you may find it more convenient to seek advice from another organisation.
If you miss THREE OR MORE APPOINTMENTS we will consider excluding you from our service. This will only be done in the most serious of circumstances and we will always notify you in writing of our intention to do this.
- Rescheduled appointments
Despite our best efforts there are some times when we may have to reschedule your appointment. In those circumstances we will contact you as soon as possible and will try to offer you the next available appointment at the same location or at another location if the matter is too urgent to wait.