Our Impact in South West Surrey

Nationally, Citizens Advice delivers exceptional value. For every £1 invested in our service, we create £14.60 in benefits for our clients. Last year, we helped save government and public services £759 million and generated an estimated £5.7 billion in total value for society.

We reduce public expenditure on homelessness, legal action, unemployment and better mental and physical health

We use volunteering to bring the community together, improve the lives of our volunteers, their communities and the people they help.

In 2025, our team:

• • Helped 7,531 people face-to-face in the community or by phone, email or webchat
  • Provided advice on more than 28,755 issues
  • Supported clients to gain £6.38 million in financial outcomes

  Our clients approached us for help in many areas. The most common areas were:

  • Benefits & tax credits: 7,882 issues (27.4%)
  • Housing: 3,735 issues (12.99%)
  • Benefits Universal Credit: 3,438 issues (11.96%)
  • Debt: 2,444 issues (8.5%)
  • Utilities and Communication: 1,554 issues (5.4%)
  • Relationships & family: 1,472 issues (5.12%)
  • Employment: 1,271 issues (4.42%)

Read What our clients are saying about us.

For more information, visit our Annual Reports page.