Job Vacancy: Information and Advice Supervisor

The Role

30 hours a week

£21,753.97 – £24,171.08 (£26,829.90 – £29,811.00 FTE)

Trainee route available

Permanent

There’s never been a more important time to join Citizens Advice as an Information and Advice Supervisor. With the soaring cost of living, individuals and families are struggling to make ends meet, and we’re experiencing record-breaking demand for our services. In this role, you’ll be responsible for guiding and supporting a team of volunteers, ensuring they have the tools, knowledge, and confidence to provide accurate and effective information and advice to our clients. If you’re a natural leader committed to helping others, this is a unique opportunity to make a significant impact during a critical time.

As an Information and Advice Supervisor, you’ll be at the forefront of our efforts to provide essential support to those in need. You’ll conduct case checks, provide feedback and coaching to volunteers and ensure that all advice given meets our high-quality standards. Your ability to manage complex cases, provide clear guidance, and foster a positive and supportive team environment will be crucial as we help clients navigate a range of issues. This role not only requires a deep understanding of the challenges our clients face but also the leadership skills to inspire and develop your team to meet these challenges head-on.

You’ll also lead and drive forward our Advice First Aid and Information Service, setting up Community Information Points and building positive relationships with key partners in the community.

Joining Citizens Advice means becoming part of a team dedicated to making a real difference in people’s lives. You’ll have the opportunity to work alongside passionate professionals in a supportive environment that values integrity, support, inclusion and collaboration. If you’re ready to take on a pivotal role that impacts every people’s live and contributes to a greater cause, we’d love to hear from you.

Deadline for this role is 9am Monday 11 November 2024.

To apply, please send your CV and a cover letter setting out your suitability for the role including how you meet the first three essential criteria under the person specification to recruitment@casws.org.uk.  Please also complete and return the diversity monitoring form. Find out more about us and the benefits of working for us. 

The Citizens Advice service values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.

To take up this post you must have the right to work in the UK. Please note that Citizens Advice South West Surrey does not hold a sponsor licence and, therefore, cannot issue certificates of sponsorship under the points-based system.

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